Microsoft
产品支持服务
产品名称：
Microsoft® Visio®联机支持：
http://support.microsoft.com/directory/productsupportoption.asp中文网页，请访问
http://www.microsoft.com/china/support热线支持：
021-646911888008203800 (
免费专线)服务条件：
Microsoft 的支持服务在不同时间的价格、条款和条件可能有所不同，请随时参阅我们的网页以获得最近更新。请注意：试用版不包括Microsoft 辅助支持选项，但您可以在如下地址访问免费自助式联机选项：http://support.microsoft.com/directory全球：
支持选项，您所在国家/地区的支持服务的时间和费用可能与中国有所不同，请垂询您所在地当地的办事处以了解详情。
免费技术支持选项
在您在中国购买了微软产品后，微软(中国)有限公司将为您提供90天的免费技术支持服务。请参阅产品包装中的用户登记卡以获得详细注册步骤，并向微软(中国)有限公司注册您购买的微软产品以获取合法用户ID号码。
有偿技术支持选项
对于专家和商业用户的高级支持服务。请访问我们的
微软亚洲技术支持方式介绍以及拨打电话来通过经过培训的专家帮助公司专业人士。对于需购买的高级支持事件，请与您的微软销售代表或与微软技术支持服务销售专员联系。时间是星期一至星期五，北京时间上午9:00至下午6:00。请访问
电话号码获得更新的联系方法。获取我们提供的支持的附加信息
通过电话提交您的支持
021-64691188国际支持
要点！
Microsoft 子公司的电话号码随时都可能发生变化。要获得最新的电话号码表，请访问 http://support.microsoft.com/directory 并选择“worldwide support”。如果所在国家/地区没有 Microsoft 分支办事处，就请与向您提供 Microsoft 产品的公司或机构联系。中国
Microsoft (China) Co. Ltd
北京海淀区知春路
49 号北京希格玛中心六层邮政编码：
100080电话：
(86) 10-6261 7711传真：
(86) 10-6253 6630Microsoft
亚洲地区技术中心上海市天钥桥路
30 号美罗大厦
24 层 200030电话：
(86) 21-64691188传真：
(86) 21-6469 1166、(86) 21-6469 9900中国香港特别行政区
Microsoft Hong Kong SAR, PRC Limited
传真：
(852) 2560-2217Microsoft
信息热线：(852) 2804-4234技术支持：
个人技术支持：
(852) 2804-4222专业技术支持：
(852) 2804-4288中国台湾地区
Microsoft Taiwan Corp.
电话：
(886) (2) 2504-3122传真：
(886) (2) 2504-3121技术支持：
电话：
(886) (2) 2508-7149传真：
(886) (2) 2508-9575Argentina
Microsoft de Argentina S.A.
Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support Phone (54-11) 4316-4664
Armenia
See Russia
Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support Phone: 13 20 58
Austria
Microsoft Ges.m.b.H.
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,austria@msdirectservices.com
Standard Support (Installation and Handling): +43-1-50222-2255
Azerbaijan
See Russia
Belgium
Microsoft NV
Phone: +32 2 7043000
Fax: +32 2 7043535
TechNet Subscription: +353 1 703 8738
MSDN Subscription: +32 2 5138684
Microsoft Information Center: +32 2 5133113
Technical Support:
·
+32 2 513 32 74 (Dutch speaking)·
+32 2 502 34 32 (English speaking)·
+32 2 513 22 68 (French speaking)Belarus
See Russia
Bolivia
See Uruguay
Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
·
Phone: (55) (11) 5504-2155·
Fax: (55) (11) 5504-2227·
Automatic Fax: (55) (11) 5506-8506·
Bulletin Board Service: (55) (11) 5506-1234Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227
Canada
Microsoft Canada Co.
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support:
·
Desktop Systems including Microsoft Windows 95: (905) 568-4494·
Microsoft Office and Office Components: (905) 568-2294·
Other Standard Technical Support: (905) 568-3503·
Priority Support Information: (800) 668-7975·
Text Telephone (TTY/TDD) (905) 568-9641Caribbean
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support/Soporte Tecnico: (408) 953-8086
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus
Central America
Technical Support/Soporte Tecnico: (506) 298-2020
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298-2000
Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup
Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-330600
Personal Operating System and Applications:
·
Phone: 56-2-330-6222·
Fax: 56-2-341-1439Colombia
Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fé de Bogotá
Phone: (571)3173838
Fax: (571) 3173494
Technical Support:
Línea de Respuesta Bogota
Phone: 524-0404
Other cities: 9800-10595
Fax: (091) 524-0405
Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: 385 1 4802 500
Fax: 385 1 4843 688
Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr
Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr
Czech Republic
Microsoft s.r.o.
Phone (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222
Denmark
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
·
Phone: (45) 44 89 01 11·
Microsoft Sales Support: (45) 44 89 01 90·
Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)·
Microsoft MSDL (BBS): (45) 44 66 90 46Dominican Republic
See Central America
Dubai
Microsoft Middle East
Phone: (971) 4 3973888
Fax: (971) 4 3972244
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Ecuador
Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Customer Service: (593 2) 258025
Technical Support: (593 2) 258025
Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools
“Installation ONLY”):Tel no.: 202 - 338 8724
202 - 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com
England
See United Kingdom
Estonia
Technical Support: (+372) 650 49 99
Finland
Microsoft OY
Phone: +358-(0)9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
·
Phone: +358-(0)9-525 502 5026·
Standard +358 (0) 9-525-502-500·
Priority: +358 (0) 9-525-502-20France
Phone: (011)(33) 825 827 829 (*)
Customer Svc. Phone: (011)(33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Customer Svc. Phone: (011)(33) 0 825 827 829 (*)
Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020
Technical Support Fax: (011)(33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute
French Polynesia
See France
Georgia
See Russia
Germany
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191
Greece
Microsoft Hellas, S.A.
Phone: (30)(1)6806-775 through (30)(1)6806-779
Fax: (30)(1)6806 780
Technical Support:
·
Phone: (30) (1) 6806111·
Fax: (30) (1) 6809528Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: 971 4 3973888
Fax: 971 4 3972244
Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar and United Arab Emirates)
Phone - 971 4 3975443
Fax - 971 4 3972304
E-Mail = mswsgulf@microsoft.com
Lebanon (Cyprus and Lebanon)
See Lebanon
Oman
See Oman
Hungary
Microsoft Hungary
Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)
Iceland
See Denmark
India
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650
Indonesia
Microsoft Indonesia - Jakarta
Technical Support:
·
Phone: 62 21 570 42 54·
Fax: 62 21 520 81 22Ireland
Technical Support:
Phone: 706 5353
See United Kingdom
Israel
Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: +972-9-9525400
Fax: +972-9-9525411
Technical Free Support for Windows, Office and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403
Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398
Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
·
Tokyo Phone: (81) (3) 5454-2300·
Osaka Phone: (81) (6) 6245-6995Customer Service Phone (Version upgrade/Registration):
·
Phone: (81) (48) 226-5500·
Fax: (81) (48) 226-5511Kazakhstan
See Russia
Kingdom of Saudi Arabia
http://www.microsoft.com/middleeastSupport
Tel: 800 1242255 (toll free)
Fax: 966 1 218-0821
E-mail:
Kyrgyzstan
See Russia
Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Game and Hardware Service Center: 080-645-1000 (toll free domestic only)
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544
Internet:
http://www.microsoft.com/korea/support/defaultKuwait
PO Box 5244
13053 Safat
Tel: +965-243-0248
Fax: +965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools ONLY):
Tel: +965-243-1071
Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100
Lebanon (Cyprus and Lebanon)
Phone - 961 1 983348
Fax - 961 1 983349
E-Mail = mts@lebanon-online.com.lb
Liechtenstein
See Switzerland
Luxembourg
Microsoft NV
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
·
+32 2 513 32 74 (Dutch speaking)·
+32 2 502 34 32 (English speaking)·
+32 2 513 22 68 (French speaking)See also Netherlands
Malaysia
Microsoft (Malaysia) Sdn Bhd:
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services:
·
Phone: Toll-free - 1-800-88-3249·
Fax: +6 (03) 758-5011Technical Support:
·
Phone: +6 (03) 793-9595·
Fax: +6 (03) 295-2065México
Microsoft México, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password
Middle East
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems & Desktop Applications ONLY):
·
Phone: (971) (4) 397 5443·
Fax: (971) (4) 397 2304·
E-mail: mswsgulf@microsoft.comCustomer Service Center (Version upgrade / TechNet and MSDN subscription):
·
Phone: (971) (4) 299 5082·
Fax: (971) (4) 299 5097Mongolia
See Russia
Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85
Netherlands, The
Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: +32-2 7043000
Luxemburg: +32-2-5139979
Support and Services
Product Support:
·
Netherlands (Dutch): (020) 5001005·
Netherlands (English): (020) 5001053·
Belgium (Dutch): +32 2 513 31 13·
Belgium (French): +32 2 513 22 68·
Belgium (English): +32 2 502 34 32·
Luxemburg (French): +32 2 513 2268·
Luxemburg (English): +32 2 502 3432Microsoft Consulting Services Benelux
Netherlands, Belgium and Luxemburg: +31 (0)20 5001005
Information Services and Subscriptions
TechNet
·
Netherlands: (020) 5001035·
Belgium: +32 2 5022176·
Luxemburg: +32 2 5022176Microsoft Developer Network
·
Netherlands: (020) 5001037·
Belgium: +32 2 5138684·
Luxemburg: +32 2 5138684New Zealand
New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
* Phone: 64 (9) 357-5575
* Fax: 64 (9) 357-5577
Northern Ireland
See United Kingdom
Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
·
Standard: + (47) 22 02 25 50·
Priority: + (47) 22 02 25 45·
Premier: + (47) 22 02 25 46Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)
Oman
Phone - 968 691191
Fax - 968 698568
E-Mail = mspss@gto.net.om
Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN
subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Panama
Technical Support/Soporte Tecnico: (506) 298 2020
Support E-mail/Correo Electronico Para soporte tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298 2000
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus
Papua New Guinea
See Australia
Paraguay
See Uruguay
Perú
Phone: (511) 421-1200
Fax (511) 4217307
Technical Support:
(511) 2155002 & (511) 2155005
Philippines
Phone: (632) 811-0062
Technical Support:
·
Phone: (632) 892-2295/2495·
Fax: (632) 813-2493Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66
Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
·
Standard Support: +(351) 1 4409280·
Fax : +(351) 1 4411655Puerto Rico
Soporte Tecnico: (408) 953 8086
Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup
Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus
Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48
Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
·
Moscow: +7 (095) 916-7171·
St.Peterburg: +7 (812) 118-3636·
Novosibirsk: +7 (3832) 119-019·
Kiev +380 (044) 2305101Fax:
·
Moscow: +7 (095) 916-7112Technical Support:
Phone:
·
Moscow: +7 (095) 745-5445·
St.Peterburg: +7 (812) 118-3636·
Novosibirsk: +7 (3832) 119-019·
Kiev +380 (044) 2305102Fax:
·
Moscow: +7 (095) 916-7112Scotland
See United Kingdom
Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Product Support Services Phone: (65) 378-3600
Product Support Services Fax: (65) 378-3662
Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: +421-7-5341 9841
Fax: +421-7-5341 9840
Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200
Slovenia
Microsoft d.o.o.
Phone: (+386) (61) 1 800 800
Fax: (+386) (61) 1 800 822
Technical Support: (+386) (61) 185 3449
South Africa
Microsoft South Africa
All services
Phone: (+27)11 257 0000 or
0860225567 (inside South Africa)
Fax: (27)11 257 0257
Technical Support Fax: (+27)11 257-0424
South East Africa and Indian Ocean Islands
See South Africa
Spain
Microsoft Iberica SRL
Inside Spain
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198
Outside Spain
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60
Sweden
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
·
Standard: +46-(0) 8- 752 09 29·
Priority: +46 (0) 8 751 09 80·
Premier: +46 (0) 8 632 57 01Sales Support: +46-(0)8- 752 56 30
Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868
·
Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27Support:
·
Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255·
Standard Technical Support (French speaking): Phone 022-738 96 88·
General information about Microsoft Support in Central Europe: Phone 0848-80-2330Tajikistan
See Russia
Thailand
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: (90 (212) 258 59 54
Support Hotline:
·
Phone: 90 (212) 275 2466·
Fax: 90 (212) 272 7755Turkmenistan
See Russia
Ukraine
Microsoft Information Center:
(044) 230-51-01
Technical Support:
Kiev: (044) 230-51-02
Internet:
http://www.microsoft.com/ukrainesee also Russia
United Kingdom
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Microsoft Technical Support
·
Desktop Applications, Home Products, Personal Operating Systems and hardware. 0870 60 10 100·
Developer Products 0870 60 10 100·
Business Systems 0870 60 10 100·
Customers phoning from Ireland should dial 706 5353 for technical support.Pre-Sales Information: Microsoft Connection (0345) 00 2000
Uruguay
Technical Support:
·
Phone: (598) (2) 774934·
Fax: (598) (2) 774935See also Uruguay Online
Uzbekistan
See Russia
Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-9922
Fax: (582)265-0863
Technical Support: (582)993-6755
Wales
See United Kingdom
© 2001 Microsoft Corporation.
保留所有权利。